International Journal of Innovative Research in Health Science

Background: Postnatal care (PNC) is essential in the reduction of maternal and neonatal morbidity and death. Mother satisfaction is a relevant marker of quality of healthcare services. Aim: The proposed study will evaluate the satisfactory rate of information on the postnatal care among the postnatal mothers. Methods: There was a cross-sectional descriptive study carried out on 100, postnatal mothers admitted in a tertiary care hospital. Purposive sampling was used. The structured satisfaction scale indicated data on domains of physical care, emotional support, health education, newborn care, and accessibility were used to collect the data. The analysis of data has been performed by means of SPSS. The findings were summarized using descriptive statistics and chi-square test was employed to test the association among demographic variables. Results: Majority (60%) of mothers were moderately satisfied, 25% were highly satisfied, and 15% were less satisfied. Mothers reported highest satisfaction in physical care (mean 4.2 ± 0.6), followed by newborn care (3.9 ± 0.8). Least satisfaction was in emotional support (3.1 ± 0.7) and health education (2.9 ± 0.9). Satisfaction was significantly associated with maternal age, parity, and education (p < 0.05). Conclusion: While postnatal mothers were generally satisfied with care, improvement is required in emotional support and health education. Focused counseling, improved staff–mother communication, and better accessibility of services can enhance satisfaction. Keywords: Postnatal care, neonatal, satisfaction